The restaurant industry has seen rapid digital transformation over the past few years, and in 2026, the shift shows no signs of slowing down. Today’s customers crave convenience, speed, and personalization—and they expect to find it all at their favorite restaurants.
That’s where online ordering comes in.
In 2026, convenience, speed, and personalization are driving dining decisions. Studies show that nearly 80% of consumers have ordered food online in the past three months, with more than 60% preferring digital ordering over calling or walking in.
Additionally, younger demographics—especially Gen Z and Millennials—are fueling this shift, with over 70% of Gen Z diners saying they expect mobile or online ordering options when choosing where to eat.
These trends highlight the need for restaurants to meet customers where they are: online.
Convenience has officially become the deciding factor in where and how people dine. According to the National Restaurant Association, 83% of consumers say convenience is more important to them now than it was two years ago. With the rise of remote work, flexible schedules, and digital lifestyles, diners are no longer just looking for great food—they want a fast, seamless experience.
Whether it's a 1-click reorder option or the ability to schedule orders ahead, customers are gravitating toward restaurants that make their lives easier through restaurant online ordering.
With smartphones in nearly every pocket, mobile ordering has become the go-to method for food purchases. In fact, mobile orders account for over half of all digital food orders, and that number continues to rise each year. Apps and mobile-friendly websites have made it easy for customers to order with just a few taps.
Whether it’s for delivery, curbside pickup, or in-store pickup, online ordering for restaurants offers the ultimate flexibility. For restaurants, this means that a mobile-optimized restaurant online ordering system is no longer optional—it’s essential.
At its core, restaurant online ordering allows your guests to browse your menu, customize their meal, and pay—without calling or waiting. It can be integrated with your restaurant’s POS system, connected to your loyalty program, and even customized to match your brand.
The best part? You don’t need to rely on third-party apps to make it happen.
There’s a reason so many successful restaurants are investing in their own online ordering systems. The benefits are not just about keeping up with the trend—they’re about increasing revenue, lowering costs, and building stronger customer relationships.
If most of your current digital orders come through third-party apps, it’s time to change that. Here's how to encourage your guests to skip the middleman and order directly:
Your website should feature a prominent, eye-catching "Order Online" button that stands out as the main action. Don’t hide it in menus or footers—place it front and center, where it’s impossible to miss.
Make ordering effortless, and your customers will thank you by clicking to place an order immediately.
Turn occasional customers into loyal regulars by rewarding them for ordering directly from you. Offer points, exclusive discounts, or surprise freebies when they skip third-party apps and order through your website.
Not only does this drive repeat business, but it also builds a stronger, more profitable connection with your guests.
Offset the high commission fees from delivery apps by strategically increasing your prices on those platforms. Keep your regular pricing on your own restaurant online ordering system, making it the better deal for customers.
This subtle shift encourages guests to order directly—saving you money while giving them more value.
Give guests a reason to order directly by promoting exclusive discount codes valid only on your website. Share them through social media, email campaigns, or printed receipts to drive traffic to your own platform.
Even a small discount can make a big difference—and helps shift habits away from costly third-party apps.
Give guests a reason to order directly by promoting exclusive discount codes valid only on your website. Share them through social media, email campaigns, or printed receipts to drive traffic to your restaurant online ordering platform.
Even a small discount can make a big difference—and helps shift habits away from costly third-party apps.
Create exclusivity by offering your full menu only on your official website. Keep third-party app menus limited to best-sellers or select items, subtly guiding customers to your direct platform for the complete experience.
This not only boosts direct orders but reinforces your website as the go-to source for everything you offer.
Setting up online ordering for your restaurant is a strategic move to meet the evolving demands of today's diners. With platforms like KloudEats by Best POS, the process is streamlined and efficient. Begin by evaluating your restaurant's specific needs, such as menu structure, order fulfillment methods, and payment options.
- KloudEats offers a comprehensive solution that includes pick-up and delivery management, QR code dine-in ordering, and self-ordering tablets, all integrated into a user-friendly storefront.
- One of the standout features is the zero-commission model, allowing you to maximize profits by eliminating hefty third-party fees. Additionally, KloudEats provides tools for creating enticing coupons and promotions, enhancing customer engagement and loyalty.
- The platform also offers a free, customizable website for your restaurant, complete with marketing materials to boost your online presence. With flexible payout options and chargeback protection, KloudEats ensures financial security and convenience.
Implementing this system can be completed in a week or less, setting your restaurant up for increased revenue and improved customer satisfaction. With Best POS, you get a branded, mobile-friendly system that keeps you in full control—without the middleman.
Whether you're a small local spot or a growing restaurant chain, embracing online ordering for your restaurant is no longer optional—it's essential.
By investing in your own restaurant online ordering solution, you can boost your revenue, build customer loyalty, and future-proof your business.
Don’t get left behind.
Meet your customers where they are — online.